SHIPPINGSTANDARD SHIPPING (3-5 DAYS)
Standard shipping is complimentary (free) for orders that meet these price points:
- Denmark = orders above DKK 600,-
- Sweden = orders above SEK 1.000,-
- Norway = orders above NOK 1.000,-
- EU = orders above € 80,-
- UK = orders above £ 130,-
- US = orders above $ 150,-
- Rest of the world = orders above € 150,-
EXPRESS SHIPPING (1-3 DAYS)
We offer Express Shipping for an additional fee, depending on your location. You can see the cost of this service when you check out.
Don't hesitate to contact us with special shipping requests, like gift wrapping or delivery service.
When the order is shipped, Clients receive an email from OPSUNDBAY specifying the tracking number and a direct link to monitor the shipment status. In the event of delays in Customs, Clients will be notified directly by the courier and/or OPSUNDBAY.
OPSUNDBAY cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of OPSUNDBAY.
Shipments destined for countries inside the European Union do not contain an invoice or any other documentation declaring the value of the merchandise.
All shipments destined for countries outside the European Union, as required by Customs regulations, are accompanied by an invoice declaring the value of the merchandise.
You must request a return within 30 days from the delivery date of the goods, except for custom and special orders. The goods must be returned in their original condition and packaging, which means they must be unworn, unused, unwashed, with all tags attached and in place, and any outer gift boxes must be returned with the same care as we sent the goods to you. A quick try-on is completely OK to make sure that the fit and look is right. Please note that we do not offer free returns.
We do not accept returned items that have not been processed and submitted first. You can return your item by carrier to the address mentioned on the shipping label or to the OPSUNDBAY Boutique in Bredgade, Copenhagen.
In case of special circumstances, please inform us in advance. Otherwise, we may not accept your return requests. Please note that we only accept traceable shipments if the customer wants to use their own carrier. If you are using your own carrier, please send us the tracking number.
Please enclose the packing slip with tracking number and email it to us on the day of your return. This will help expedite the refund process, which normally takes up to 5 days once we have received the return parcel.
If you have any questions or comments regarding our return policy, please do not hesitate to contact us by email at email@example.com.
Our customer service is available every day from 09:00 to 13:00, and you can reach us at +45 2122 9360.
For us to accept a refund, the returned products must meet the following requirements:
- All items must be in original condition with original tags attached. We cannot accept merchandise that has been worn, used, altered, or damaged.
- Returns on items with a return tag attached will only be honoured if the label has not been removed.
- Made to Order or personalized items cannot be returned and are considered final sale.
- If you would like to return silk bedding, don't hesitate to get in touch with firstname.lastname@example.org, as it may require special return instructions.
- Please note that items purchased from other retailers or distributors cannot be returned to opsundbay.com. You can return these items using the same channel as the original purchase.